RustDesk Install & Setup

Use the links below to install RustDesk, then point the app to our secure PamlicoTech server for a private connection.

1) Download RustDesk

Windows

• Installer (MSI): https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-x86_64.msi
• EXE: https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-x86_64.exe

macOS

• Apple Silicon (ARM64): https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-aarch64.dmg
• Intel (x86_64): https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-x86_64.dmg

Ubuntu / Debian

• .deb (x86_64): https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-x86_64.deb

Android

• APK (universal): https://github.com/rustdesk/rustdesk/releases/download/1.4.1/rustdesk-1.4.1-universal-signed.apk

iOS

• App Store: https://apps.apple.com/us/app/rustdesk-remote-desktop/id1581225015

If your platform isn’t listed (Fedora, Arch, AppImage, Flatpak, etc.), ask us for the correct package.

2) Point RustDesk to PamlicoTech’s Server

1. Open RustDesk.
2. Click the ⋮ (three dots) next to your ID → Network.
3. Tap/Click Unlock at the top and confirm.
4. Fill in:
   • ID server: rustdesk.pamlicotech.com
   • Relay server: rustdesk.pamlicotech.com
   • API server (optional): https://rustdesk.pamlicotech.com (if requested)
   • Key: (Paste the public key we provide you)
5. Save/Apply. You should see a new ID. Share that ID with your PamlicoTech technician.

Note: The Key is our server’s public encryption key—it’s not a password. We’ll send it to you securely when needed.

3) Enable Unattended Support (optional)

This lets us help you without you being at the computer.

Windows

1. Open RustDesk → Settings → Service → click Install service (run as Administrator if prompted).
2. Settings → Security → Password → set a Permanent password.
3. (Optional) Settings → Security → Permissions → enable Remote restart, Audio, Remote configuration, and Block input if requested by your technician.

macOS

1. Open RustDesk → Settings → Security → set a Permanent password.
2. Grant macOS permissions (first connect will prompt): System Settings → Privacy & Security → allow Screen Recording, Accessibility, and Full Disk Access (if requested).
3. (Optional) Enable Start at login.

Android / iOS

• Open Settings → Network and set the same ID/Relay/API/Key.
• For unattended access, mobile platforms are limited; we typically use desktop unattended access instead.

Need Help?

Email support@pamlicotech.com or call 252-362-0700. We can also pre‑configure a one‑click installer with the server and key baked in—ask us if you’d like that.

Looking for Old Screen Connect Portal. https://logicomusa.screenconnect.com/